FAQs

Latex foam is popularly known for being breathable and supportive, but it may not be the best material to invest in for pressure relief. Our mattress provides enhancements over latex with better support, breathability and pressure relief, at a much lower cost.

Break-in period is the time that a new mattress usually takes to conform to the body shape of the individual. Most new mattresses have a break-in period, which keeps changing, making the mattress feel different from how it felt earlier and becoming more and more comfortable every day. The break-in period is usually 30 days, giving the body ample time to adjust to a mattress, allowing for perfect sleep on the mattress.

No. Hypnos mattress covers are not removable as our mattresses are designed with a unique “Soft Top” technology. In fact, removable covers are not advisory as due to continuous washing there is a chance of tearing off. So, it is very essential that you should use mattress protector or good quality bed sheets to your mattress

To get a mattress customized for your bed, please order the next standard size that is bigger than what is required. For example, if you need a size 78x70x6, please order the size78x72x6 (next standard size) and mention in the comments during checkout that you want the mattress to be customized to size 78x70x6.

Once we receive the order, we will get in touch with you for re-confirmation. If you are unable to find the standard size which is bigger than what you require, please write an email to us at [email protected] and our team of experts will help you out.

Yes, all our products are totally safe for adults, children and even infants. The foam used in our products is manufactured after rigorous research and is tested by an independent third-party foam certifier, to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.

We suggest you to be double sure on your bed size before you place the mattress order. Because the replacement will charge you the logistics costs and the process is elaborate and it may cause undue delays in the delivery. If you have any difficulty to measure your bed, you can write to us at [email protected] or call us and our team of experts will assist you.

Beyond personal preference, there are various factors to take into account before picking a mattress size that’s perfect for you. You should ask yourself: How big is your bedroom? Do you share the bed with a partner or pets? Is living space or sleeping space more important to you?

Hypnos 100% Memory foam with “Soft Top” finish technology is designed to help relieve pressure points associated with hip and shoulder pain. Our mattresses’ firmness contributes to ergonomic support, comfort, and spine alignment. While we have a team full of designers and engineers, we aren't medical doctors. Pain can stem from a variety of causes, so be sure to confirm any medical issues with your doctor.

Once you've placed your order, our products typically ship from their respective facilities within 1-2business days. Once a product has shipped, our team will call you and provide the delivery tracking number that you can use to follow your package as it makes its way to you. Once all of the items in your order arrive at the hub, our delivery partner will contact you to schedule a delivery date that works best.

Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible! If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by calling +91-7868800211

For easy transportation and handling. Suppose if you are from a remote area where the courier vehicles cannot reach, we can able to deliver this mattress even in a small pick up auto!

Owing to this compression process, we are able to cut the costs on the shipping and pass on the savings to you .Plus, it also helps in cutting down on our impact on the environment.

We recommend opening of Panorama mattress at the earliest and should be within 20 days from the date of receipt.

It is humanly impossible to fit the mattress back in the bag. The Hypnos mattress is packed using world-class vacuum packaging machines that compress the foam to fit in tiny bag.

No, it is not advisable to keep any mattress on the floor as it will attract dust and insects and your mattress will become unhygienic soon. You should place your mattress on a proper base and should cover with a good quality protector or bed sheet.